PleaseClicking on a question will take you to the appropriate answer.
•
Why would I want to sell my tickets? •
How do I sell my tickets? •
What are Seller Descriptions? •
What are the Seller Description Rules? •
How many tickets can I place for sale? •
Is there a minimum or maximum price at which I can sell my tickets? •
Why is the amount on my listing more than the single ticket price? •
Can I sell my subscriber parking or dinecards?•
How can I be sure that I placed my tickets for sale? •
What do I do with the tickets I've placed for sale? •
Will I be notified if the tickets sell? •
How will I receive payment for my sale? •
Can I cancel a ticket sale? •
What happens if I sell my tickets and the performance is cancelled? •
What happens if my tickets don't sell? •
When can I place tickets for sale? •
When do ticket sales end? •
Contact Us Why would I want to sell my tickets? |
TopIf
you cannot make it to a performance, you can place your tickets for
sale on the Starlight Ticket Marketplace. Season tickets may be listed
on the Marketplace at the single ticket price, including the typical
single ticket service charge. The amount of the resulting credit (minus
the per ticket single ticket fees) will be returned to you in the form
a check.
Checks will be processed within 7-10 days after the final performance each production.
How do I sell my tickets? |
Top- Visit the Season Ticket Holders Only page at www.kcstarlight.com
- Select the Ticket Marketplace option.
- Next, log in using your email and password.
- Under "My Inventory," or home page, click “Sell” next to the performance for which you would like to sell tickets.
Now you will set the key aspects of your posting.
- Set
how many days and hours prior to the event you'd like your sale to
end. If not set by you, all postings will automatically conclude 48
hours prior to event with ownership remaining with the seller.
(Remember that if you would like the opportunity to exchange your
season tickets or return them as a tax-deductible contribution if they
do not sell, you have up until 24 hours prior to your originally
scheduled show—season ticket exchanges and returns must be performed at
least 24 hours prior to your originally scheduled performance.)
- Click
“Finish” to complete your ticket posting. Be sure to hold on to your
tickets until further e-mail notice. If your tickets don't sell, your
original tickets are still valid and available for you to use at the
event.
What are Seller Descriptions? |
TopBy
providing a description of your posting in this field, you can
customize your offer and make it attractive to prospective buyers.
Descriptions may be up to 200 characters in length. An example of a
potential description is, "These seats are just 5 rows from the stage."
The
first 52 characters included in the "Description" field appear on the
main postings page. To access the complete description, as well as all
of the items included in a posting, simply click on the plus (+) sign
after the partial description located in the "Description" column. The
page will reconfigure to include the complete posting. You are
responsible for the accuracy and appropriateness of the descriptions
included with your postings on the Starlight Ticket Marketplace.
Disabled Seats must be clearly designated.
Unfortunately, we are unable to facilitate the resale of subscriber parking and dinners at the Helzberg Diamonds VIP Club.
What are the Seller Description Rules? |
TopSellers
have the ability to describe their ticket posting during the ticket
posting process. Sellers are limited to 200 characters to describe
their ticket offering. Seller descriptions may not contain the
following:
1) Personal contact information such as e-mail
address, telephone numbers or arrangements for sales outside of the
Starlight Ticket Marketplace.
2) Profanity or offensive, inappropriate language.
3)
Inaccurate descriptions of postings, including misleading information
regarding seat location, amenities or single performance gate price.
4) Links to outside Websites or other solicitations.
Sellers
that are found to be in violation of the Seller Description Rules will
have their Ticket Marketplace access revoked. All item descriptions are
subject to review. Starlight reserves the right to edit your listing to
fit within the guidelines above.
How many tickets can I place for sale? |
TopYou
may place as many tickets for sale as you’d like, however, the total
number of seats for sale at one time for a specific event and the total
number of events you can sell over the course of the year may be
restricted. This means there may be occasions when you will not be able
to list tickets for sale. If you have a large number of tickets to sell
for a specific performance, it may be best to sell them in several
smaller blocks instead of one large block.
Is there a minimum or maximum price for which I can sell my tickets? |
TopTickets
will be posted at the Starlight single ticket price, including normal
single ticket service fee. That fee will be retained by Starlight
Theatre.
Why is the amount on my listing more than the single ticket price? |
TopStarlight
includes all applicable single ticket service fee in your listing
price. The single ticket service fee will be retained by Starlight
Theatre.
Can I sell my subscriber parking or dinecards? |
TopUnfortunately, no. We are not able to facilitate the resale of subscriber parking or dinner at the Helzberg Diamonds VIP Club.
How can I be sure that I placed my tickets for sale? |
TopAfter
placing tickets for sale, you will receive an e-mail message confirming
that you have successfully placed your tickets for sale. You can also
review your ticket activity under "My Market." You may also check the
Message Section if you suspect that your e-mail has not been received
or deleted.
What do I do with the tickets I've placed for sale? |
TopDo
not destroy your current tickets. When your tickets have been sold,
you will be notified via e-mail and the bar code on your original
tickets will be cancelled. Ownership of the sold tickets will then be
transferred to the ticket buyer. After receiving notification that your
tickets have been sold, you must destroy your tickets for that
performance. If you attempt to use tickets for admittance to Starlight
Theatre after they have been sold, all privileges to the Starlight
Ticket Marketplace including, but not limited to, buying and selling of
tickets may be revoked. If your tickets don't sell, you will be
notified via e-mail and your original tickets will still be valid and
available for you to use at the event.
Will I be notified if the tickets sell? |
TopYes.
You will be notified via e-mail when your tickets have been sold, at
which time confirmation of your sale will be posted in your Ticket
Marketplace messages. At this point, you should destroy your original
tickets.
How will I receive payment for my sale? |
TopThe
amount of the resulting credit (minus the per ticket single ticket
fees) will be returned to you in the form a check. Checks will be
processed within 7-10 days after the final performance each production.
Can I cancel a ticket posting? |
TopYes.
Once you have placed tickets for sale, you may cancel the posting in
the "My Market" section. Edit the ticket posting you'd like to cancel
and click “Withdraw Tickets.” Once a ticket is sold, however you may no
longer cancel that sale.
What happens if I sell my tickets and the performance is cancelled? |
TopIn
the rare occasion that an event is cancelled, ownership of the tickets
remains with the ticket buyer. The seller waives any rights to tickets
that have been sold via the Starlight Ticket Marketplace. Please read
our Terms and Conditions for complete details.
What happens if my tickets don't sell? |
TopIf
your tickets don't sell, you will receive an e-mail message to that
effect. Your original tickets are still valid and available for you to
use at the event. (Remember that unsold tickets can still be exchanged
for another night’s performance or turned in as a tax deductible
contribution if you still have at least 24 hours before the date on
your original ticket. Contact the Starlight Theatre ticket office for
more information.)
When can I place tickets for sale? | <
TopTickets
may be posted anytime after the on-sale date of the event that you are
selling. When you post your tickets for sale, you can designate when
you would like your ticket sale to end.
When do ticket sales end? | <
TopWhen
you place your tickets for sale, you can specify when you would like
the ticket sale to end. You are limited to end the sale three weeks
from the specified event date. The posting will be automatically ended
48 hours prior to the original event date / time.
Contact Us |
TopIf
you did not find the help you were looking for in our FAQ's, please
contact Starlight Theatre by e-mail at starlight@kcstarlight.com or by
phone at (816) 363-7827. We will respond as quickly as possible.