The following are the questions we hear most often from Starlight Theatre guests. If you don’t find the answer you’re looking for here, please contact starlight@kcstarlight.com or 816.363.7827. On a show night, you may text your question to 816.799.STAR (text line is monitored only during events).  

What forms of payment are accepted at Starlight?

Starlight accepts payment by cash or credit card for purchases of theatre and concert tickets at our box office. All food and beverage locations accept both credit card and cash payments, as does the Ovation gift shop. Credit cards accepted are American Express, Discover, MasterCard and Visa. At food and beverage stands within the venue, Apple Pay and Google Wallet are also accepted.

Parking purchased upon arrival at Starlight must be paid in cash. General parking is $7 per vehicle. Preferred parking in a paved lot is $10 per vehicle.

Starlight Indoors offers free self-parking. Valet parking is also available for $10 with cash or credit card payment.

What can I buy with a Starlight gift certificate?

Starlight gift certificates may be used to purchase Broadway season and single tickets, concert tickets, indoor series tickets, prepaid parking, prepaid dining in the Applause Club and souvenirs in the Ovation gift shop. Gift certificates may also be applied to registration fees for Starlight’s performing arts camps and classes for youth. Gift certificates can be redeemed in person, online, via phone or mail.

Is there an ATM at Starlight?

A U.S. Bank ATM is located on the east side of the theatre, directly to the right of the new merchandise stand.

*The ATM is not available at Starlight Indoors performances.

What happens when it rains at Starlight?

Performances at Starlight are held rain or shine, but we are committed to making guest safety our top priority on inclement nights. Our full weather policy is at kcstarlight.com/weather and in each Star Notes program.

What is Starlight’s dress code?

Because Starlight is an outdoor venue during the summer season (April-October), we encourage guests to dress comfortably for the weather conditions. Starlight Indoors shows (October-March) are held indoors in climate-controlled spaces; coat check is provided on-site.

What is Starlight’s smoking policy?

Smoking is prohibited in all areas of the venue except the north lawn and east of the Encore Deck. During concerts and Starlight Indoors, a smoking area for guests is also available outside of the Applause Club.  

Where is lost and found?

Items found during a Starlight performance will likely be turned in to our three Guest Information kiosks, so check those locations first. Any items remaining at the kiosks or found in the venue after the show are collected and held in our ticket office. To inquire about lost and found items, call the ticket office at 816.363.7827 during normal business hours.

May I bring food and beverages into Starlight?

Starlight provides a wide range of food and beverage choices for purchase inside the venue for both theatre and concert events. No outside items are allowed to be brought in, except one sealed bottle of water per person. Guests needing to bring in specific items due to medical conditions will be accommodated within reason.

NOTE: Restrictions vary by event. We may have to ask that all lids be removed and discarded when entering. Also, bottles that are frozen are not allowed at concerts.

What items should be left at home?

In conformance with local requirements and facility safety precautions, the following items are not allowed to be brought onto Starlight premises:

  • Alcoholic beverages
  • Illegal drugs or controlled substances
  • Weapons
  • Fireworks
  • Laser pointers/pens
  • Detachable lens cameras
  • Drones/unmanned aerial vehicles
  • Lawn chairs
  • Car seats
  • Outside booster seats
  • Pets (except service dogs)
  • Hard coolers
  • Food and beverages (except one sealed or empty bottle of water per person)