The following are the questions we hear most often from Starlight Theatre guests. If you don’t find the answer you’re looking for here, please contact starlight@kcstarlight.com or 816.363.7827. On a show night, you may text your question to 816.799.STAR (text line is monitored only during events).  

What forms of payment are accepted at Starlight?

Starlight accepts payment by cash or credit card for purchases of Broadway and concert tickets at our box office. All food and beverage locations accept both credit card and cash payments, as does the Ovation gift shop. Credit cards accepted are American Express, Discover, MasterCard and Visa. At food and beverage stands within the venue, Apple Pay and Google Wallet are also accepted.

Parking purchased upon arrival at Starlight must be paid in cash. General parking is $7 per vehicle. Preferred parking in a paved lot is $10 per vehicle.

What can I buy with a Starlight gift certificate?

Starlight gift certificates may be used to purchase Broadway season and single tickets, concert tickets, prepaid parking, prepaid dining in the Applause Club and souvenirs in the Ovation gift shop. Gift certificates may also be applied to registration fees for Starlight’s performing arts camps and classes for youth. Gift certificates can be redeemed in person, online, via phone or mail.

Is there an ATM at Starlight?

A U.S. Bank ATM is located on the east side of the theatre, directly to the right of the new merchandise stand.

What happens when it rains at Starlight?

Performances at Starlight are held rain or shine, but we are committed to making guest safety our top priority on inclement nights. Our full weather policy is at kcstarlight.com/weather and on page 16 of each Star Notes program.

What is Starlight’s dress code?

Because Starlight is an outdoor venue during the summer season (April-October), we encourage guests to dress comfortably for the weather conditions. All of our winter shows (October-March) are held indoors in climate-controlled spaces.

What is Starlight’s smoking policy?

Smoking is prohibited in all areas of the venue except the north lawn and east of the Encore Deck. During concerts, a smoking are for VIP guests is also available outside of the Applause Club.  

Where is lost and found?

Items found during a Starlight performance will likely be turned in to our three Guest Information kiosks, so check those locations first. Any items remaining at the kiosks or found in the venue after the show are collected and held in our ticket office. To inquire about lost and found items, call the ticket office at 816.363.7827 during normal business hours.