Accessibility

We want as many people as possible to experience the magic of a Starlight night, so, at Starlight Theatre we take care to ensure that our events, services and facilities are accessible to all guests.

Drop-Off

Summer Broadway/Concert

Patrons who need special assistance may be dropped off at designated points near the following gates:

  • Gate 4 – northwest corner, closest to Terrace 6
  • Gate 6 – northeast corner, closest to Terrace 7
  • Gate 7 – southeast corner, closest to Applause Club

Fall/Winter Starlight Indoors

  • During Starlight Indoors, valet parking is provided free to guests displaying state-issued disabled license plates or placards. Guests using valet parking enter through Gate 8.

Starlight personnel are available to provide wheelchair assistance to a seat location prior to the show and back to the gate’s drop-off point after the show. However, because a limited number of staff are trained to navigate our venue with wheelchairs, you may experience a wait before we can assist. Your patience is appreciated.


Parking

Accessible parking is available in the Zebra lot that Starlight shares with the zoo. The Zebra lot is located at the northeast corner of the theatre, closest to entry Gate 6. Guests displaying state-issued disabled license plates or placards will be parked in the Zebra Lot, as space allows. Guests who require accessible parking do not need to purchase a Preferred parking pass, as a General pass will allow entry to the accessible area of the Zebra lot.

During Starlight Indoors, valet parking is provided free to guests displaying state-issued disabled license plates or placards.


Courtesy Shuttles
To make it easier for guests with mobility challenges (e.g., senior citizens, the disabled, expectant mothers) to access our venue, Starlight operates multi-passenger shuttles that patrol our paved lots and provide needed transport to the closest entry gate.

During Starlight Indoors, shuttles will be operating during the fall shows.
 

Seating
Starlight offers ADA-accessible seating (wheelchair spaces and movable-arm seats) in most price levels. Please contact a Ticket Services representative at 816.363.7827 for information and to purchase tickets. Accessible seating may also be purchased online.
 

Restrooms
Wheelchair-accessible restrooms are located on all levels of the Starlight venue. Companion restrooms are available in the west box office lobby inside Gate 3 and beyond the Encore Deck.


Hearing-Impaired Services

Summer Broadway/Concert

  • Sunday night Broadway performances are interpreted for deaf and hearing-impaired patrons. Two interpreters are positioned on stage, house right. Patrons can best view the interpreters from Orchestra 4, Box 6 and Plaza 6 seating sections.

  • Assistive listening devices are free at every Broadway performance. To obtain a device, visit the Ovation gift shop and leave your driver’s license or ID with a staff member. After the show, please return your device to Ovation to receive your ID.

  • Deaf and hearing-impaired patrons may purchase Starlight tickets by calling the Kansas Relay Center at 800.766.3777 or Relay Missouri at 800. 735.2966.


Sight-Impaired Services

Summer Broadway/Concert

  • Saturday night Broadway performances are described for blind and visually impaired patrons by Audio-Reader Network. Devices for the audio description service are free and available at the Audio-Reader table behind the Terrace 2 seating section.

  • Escorts are available from the gate to your seat and from your seat to the gate at all performances.

Sight-Impaired & Hearing-Impaired Services -  Fall/ Winter Starlight Indoors

  • Assistive listening devices are free at every Starlight Indoors performance. Guests may obtain a device at the coat check table by leaving a photo ID; the ID will be returned when the device is returned after the performance. There will be no audio-described performances during Starlight Indoors.

  • Interpreted performances are available at the last Sunday matinee of each show's run: 
    • Sister’s Christmas Catechism 
      Sunday, December 18 at 2 p.m.
       
    • First Date 
      Sunday, February 26 at 2 p.m.
       
    • DISENCHANTED! 
      Sunday, March 5 at 2 p.m.
       

Service Dogs
Service dogs on a leash or in a harness are welcome inside the Starlight venue.


In-Venue Assistance
If you need assistance at any time while at Starlight, please:

  • Contact a member of our team:
    • GuestAssist staff - in red polo shirts at all events
    • Usher – in red or yellow vests at Broadway shows, in white or purple polo shirts at concerts
    • Volunteer Ambassador – in white polo shirts
       
  • Visit a Guest Information kiosk at four locations conveniently located throughout the venue
  • Text us at 816.799.7827 with your seat location and need/issue


If we can do anything more to maximize your access and comfort while at Starlight, please email starlight@kcstarlight.com or call 816.363.7827. 

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