Ticket Refund Plan

As COVID-19 puts concerts on pause, we’ve created a plan to give you refund options if you have tickets to a show that is cancelled or rescheduled.



Rescheduled Shows
Tickets will automatically be valid for the new date. If you are unable to attend the new date you may request a refund within 30 days of the new show date being announced. Emails will be sent to ticket holders notifying them of their options.


Postponed Shows
If you have tickets to a show that is postponed, you will be able to select your option once the new date is announced. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.


Cancelled Shows
Ticket holders will automatically receive a refund for cancelled events. You should expect to receive a full refund to your original payment method in as soon as 30 days from the announcement of a cancellation. Alternatively, you can turn your refund into a charitable donation to Starlight by contacting Starlight Ticket Services at (816) 363-7827 or at starlight@kcstarlight.com.

FAQs

How long do I have to decide if I want a refund option for a rescheduled show?

You may request a refund up to 30 days after the new show date is announced. Refunds can only be issued to the original purchaser. Alternatively, you can turn your refund into a charitable donation to Starlight by contacting Starlight Ticket Services at (816) 363-7827.

When will I receive information about refund options if my show has been cancelled or rescheduled?

Refund options will be shared directly with ticket holders via email if a show has been cancelled or new dates for a rescheduled show have been given.

What if my show is being rescheduled but a new date has not been announced yet?

If your show is postponed, you will be able to select your refund option once the new date is announced. If a new date is not announced within 60 days, we will open the refund window at that point. Please continue to check kcstarlight.com and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.

What if my show has not been cancelled or rescheduled?

Refund options are only available for cancelled shows or if your show has been rescheduled to a new date that you can no longer attend. If you have any questions about the status of your event, please continue to check kcstarlight.com and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.

What do I do if I did not receive an email but my show has been cancelled or rescheduled?

First, be sure your show has officially been cancelled or rescheduled with a new date by checking kcstarlight.com/concerts. If it is listed with a new date on the site and you did not receive an email, please reach out to your point of purchase.

What if I purchased tickets to a Starlight concert through a secondary or resale website?

You will need to reach out to your original point of purchase for your ticket options.

I purchased a VIP package, parking or Applause Club access for a show at Starlight that has been cancelled or rescheduled, am I eligible for a refund?

If you choose to keep your tickets to a rescheduled show with a new date, your parking, VIP package and/or Applause Club access will be honored. Should you select any of the above refund options for a cancelled or rescheduled show, the cost of your upgrade will be fully refunded to your original payment method.

If your show is being rescheduled but a new date has not been announced, you will be able to select your refund option once the new date is announced. If a new date is not announced within 60 days, we will open the refund window at that point.

If I request a full refund, when will I receive my money?

You should expect to receive your refund in as soon as 30 days. Refunds include ticket price and all fees.

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