Ticket Refund Plan

Ticket Refund Plan

As COVID-19 puts concerts on pause, we’ve created a plan to give you refund options if you have tickets to a show that is cancelled or rescheduled.

Rescheduled Shows

You will be notified if you need to receive new tickets for your performance date. If you are unable to attend the new date you may request a refund within 30 days of the new show date being announced. Emails will be sent to ticket holders notifying them of their options.

Postponed Shows

If you have tickets to a show that is postponed, you will be able to select your option once the new date is announced. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.

Cancelled Shows

Ticket holders will automatically receive a refund for cancelled events. You should expect to receive a full refund to your original payment method in as soon as 30 days from the announcement of a cancellation. Alternatively, you can turn your refund into a charitable donation to Starlight by contacting Starlight Ticket Services at (816) 363-7827 or at starlight@kcstarlight.com.

Rescheduled Concerts

  • David Gray
    30 day refund window
    March 30, 2021 to April 30, 2021
  • Matchbox Twenty
    30 day refund window
    April 26, 2021 to May 26, 2021
  • The Doobie Brothers
    30 day refund window
    May 27, 2020 to June 26, 2020
  • Barenaked Ladies
    30 day refund window
    April 12, 2021 to May 12, 2021
  • Alicia Keys
    30 day refund window
    May 17, 2021 to June 17, 2021
  • Goo Goo Dolls
    30 day refund window
    June 11, 2021 to July 11, 2021


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