The following are the questions we hear most often from Starlight guests. If you don’t find the answer you’re looking for in our FAQs about Starlight, please contact firstname.lastname@example.org or (816) 363-7827.
Starlight accepts payment by cash or credit card for purchases of theatre and concert tickets at our box office. All food and beverage locations accept both credit card and cash payments, as does the Ovation Museum. Credit cards accepted are American Express, Discover, MasterCard and Visa. At food and beverage stands within the venue, Apple Pay and Google Wallet are also accepted.
Parking purchased upon arrival at Starlight must be paid in cash. Grass parking is $10 per vehicle. Paved parking is $15 per vehicle.
Starlight Indoors offers free self-parking.
Starlight gift certificates may be used to purchase Broadway season and single tickets, concert tickets, indoor series tickets, prepaid parking, prepaid dining in the Applause Club and souvenirs in the Ovation Museum. Gift certificates may also be applied to registration fees for Starlight’s classes for youth. Gift certificates can be redeemed in person, online, via phone or mail.
Performances at Starlight are held rain or shine, but we are committed to making guest safety our top priority on inclement nights. Our full weather policy is at kcstarlight.com/weather and in each Star Notes program.
Because Starlight is an outdoor venue during the summer season (April-October), we encourage guests to dress comfortably for the weather conditions. Starlight Indoors shows (October-March) are held indoors in climate-controlled spaces; coat check is provided on-site. For all performances, guests must wear clothing appropriate for a venue that caters to families and children. Clothing that is see-through, has profane language/images, is extremely revealing or is deemed inappropriate based on management and/or guest feedback is prohibited. Shirts and shoes are required at all times. Guests who refuse to comply with management requests to rectify the concern may be asked to leave. Refunds will not be issued.
Smoking is prohibited in all areas of the venue except the north lawn and east of the Encore Deck. During concerts and Starlight Indoors, a smoking area for guests is also available outside of the Applause Club. This policy applies to cigarettes, electronic cigarettes, cigars, pipes and any other smoking device.
Items found during a Starlight performance will be turned in to the East Guest Information Kiosk where they may be claimed until the end of the show. After the show, any remaining items are collected and held in our ticket office. To inquire about lost and found items, please call Ticket Services at (816) 363-7827 during normal business hours.
Summer Broadway Series
We encourage guests to arrive as early as possible to avoid traffic congestion, box office lines or other unforeseen delays. Early access through gate 7 at 6 p.m. for all guest who would like to enjoy dinner in the Applause Club, take a venue tour or start the night with a drink on the Encore Deck. Gates open at 7 p.m. for Broadway performances, and the show begins promptly at 8 p.m. If guests aren't seated by that time, per the policy of most Broadway shows, you may be held at the perimeter of the seating area until a designated pause in the performance. At that time, ushers will release guests to be seated.
Summer Concert Series
Concert gate and show times vary, so we encourage guests to arrive in advance of the time printed on their concert tickets.
Fall/Winter Indoor Series
Starlight Indoors show times vary. The Applause Club opens one hour prior to show time. The stage house opens 30 minutes prior to show time. If guests aren't seated by curtain time, per the policy of most shows, you may be held until a designated pause in the performance.
Starlight provides a wide range of food and beverage choices for purchase inside the venue for both theatre and concert events. No outside items are allowed to be brought in, except one 32oz commercially sealed bottle of water per person. Empty (32oz or less) re-usable water bottles are allowed at Broadway events only. Guests needing to bring in specific items due to medical conditions will be accommodated within reason. This policy is subject to change based on tour restrictions.
NOTE: Restrictions vary by event. We may have to ask that all lids be removed and discarded when entering. Also, bottles that are frozen are not allowed at concerts.
In conformance with local requirements and facility safety precautions, the following items are not allowed to be brought onto Starlight premises:
- Bag Policy: One bag no larger than 12” x 12” x 6.” All bags are subject to be searched.
- Animals (except service animals)
- Booster seats
- Car seats
- Coolers & ice chests
- Detachable camera lenses
- Drones/unmanned aerial vehicles
- Food & beverages (except one 24oz commercially sealed or empty bottle of water per person)
- Illegal drugs or controlled substances
- Laptops, iPads or other similar tablet devices larger than 7"
- Laser pointers
- Lawn chairs
- Professional video or audio recording devices
- Selfie sticks
- Skates and skateboards
- Weapons (firearms (including concealed permits), knives, brass knuckles, tasers & mace/pepper spray)
Starlight management or event producer may also prohibit any other items deemed dangerous or unacceptable at any time.