Visitor FAQs
If you don’t find the answer about Starlight you’re looking for in our FAQs, please contact help@kcstarlight.com or (816) 363-7827.
NEW Bag Policy for 2024
To provide a safer environment for our guests and to expedite entry into the venue, Starlight has implemented a clear bag policy which limits the size and type of bag that can be brought into the venue. Below is what is permissible:
- Bags that are clear plastic, vinyl or PVC and do not exceed 12″ x 6″ x 12″
- One gallon clear zip-seal bag (Ziploc bag or similar)
- Small clutch bags that do not exceed 4.5″ x 6.5″, with or without a handle or strap, may be carried into the venue along with one of the clear bag options.
- An exception will be made for medically necessary items after proper inspection.
Starlight Event Policies
Water Bottles
One 24oz commercially sealed bottle of water is allowed per person. Empty (24oz or less) re-usable plastic water bottles are allowed. No metal or glass bottles are allowed.
Service Animals
Service dogs on a leash or in a harness are welcome inside the Starlight venue. Starlight staff may ask for the seat location in case of an emergency.
Please leave these items at home:
Note: Starlight management or event producers may prohibit any items deemed dangerous or unacceptable at any time.
Firearms (including concealed permits) and fireworks
Weapons including knives, brass knuckles, tasers, & mace/pepper spray
Marijuana and all cannabis products, illegal drugs, and controlled substances
Glass and metal water bottles (plastic is allowed)
Food and beverages other than allowed water bottles
Animals except service animals
Booster seats, car seats, and lawn chairs
Coolers and ice chests
Detachable camera lenses, selfie sticks, professional video or audio recording devices
Drones and unmanned aerial vehicles
Laptops and laser pointers
Skates and skateboards
Additional Questions
- Ticket Purchases - Starlight accepts cash, all major credit cards or Starlight gift certificates as a form of payment for any ticket purchase, including advance purchases of Premium Parking or Applause Club dining.
- In-venue Concession Stands and Merchandise are cashless. We accept payment by major credit card, Apple Pay, or Google Wallet at these locations.
Summer Broadway Series
We encourage guests to arrive as early as possible to avoid traffic congestion, ticket office lines, or other unforeseen delays. Gates open at 6:30 p.m., the seating bowl opens at 7 p.m., and the show begins promptly at 8 p.m.
If guests aren’t seated by that time, at the discretion of the Broadway production, there may be a “Seat Hold” in which you will be held at the perimeter of the seating area until a designated pause in the performance. At that time, ushers will release guests to be seated.
Summer Concert Series
Concert gate and show times vary, so we encourage guests to arrive in advance of the time printed on their concert tickets.
Starlight gift certificates may be used to purchase Broadway season and single tickets, concert tickets, prepaid parking, and prepaid dining in the Applause Club. Gift certificates can be redeemed in person, via phone, or online.
Performances at Starlight are held rain or shine, but we are committed to making guest safety our top priority on inclement nights. Our full weather policy is at kcstarlight.com/weather and in each Star Notes program.
Because Starlight is an outdoor venue during the summer season (April-October), we encourage guests to dress comfortably for the weather conditions. For all performances, guests must wear clothing appropriate for a venue that caters to families and children. Clothing that is see-through, has profane language/images, is extremely revealing or is deemed inappropriate based on management and/or guest feedback is prohibited. Shirts and shoes are required at all times. Guests who refuse to comply with management requests to rectify the concern may be asked to leave. Refunds will not be issued.
Smoking is prohibited in all areas of the venue except the north lawn and east of the Encore Deck. During concerts a smoking area for guests is also available east of the Applause Club patio. This policy applies to cigarettes, electronic cigarettes, cigars, pipes and any other smoking device. Marijuana and all cannabis products are prohibited.
Items found during a Starlight performance will be turned into the East Guest Information Kiosk where they may be claimed until the end of the show. After the show, any remaining items are collected and held in our ticket office for a limited time. To inquire about lost and found items, please call Ticket Services at (816) 363-7827 during normal business hours.
Starlight provides a wide range of food and beverage choices for purchase inside the venue for both theatre and concert events. No outside items are allowed to be brought in, except one commercially sealed bottle of water per person. Empty (24oz or less) re-usable water bottles are allowed. Metal or glass bottles are not allowed.
Guests needing to bring in specific items due to medical conditions will have their bags checked and be accommodated within reason. Bags will be tagged with a “Medical” band. This policy is subject to change based on tour restrictions.
NOTE: Restrictions vary by event. We may have to ask that all lids be removed and discarded when entering. Bottles that are frozen are not allowed.
Children under the age of 3 do not need a ticket to a Broadway show if they can remain seated quietly in an adult’s lap for the duration of the performance. For concerts all guests, regardless of age, must have a valid ticket.
Our exchange policy states that ticket exchanges are only available to Broadway season ticket holders. All other ticket sales for Broadway shows and concerts are final.
Broadway season ticket holders should notify the box office at least 24 hours in advance of their scheduled performance to exchange their season tickets for the best available seats on another night of the same show. Exchanges may be made online, in person at the ticket office, by calling (816) 363-7827 or by mail.
NOTE: If you exchange into a higher-priced night or seats, you will be notified regarding the amount owed. If you exchange into a less-expensive night or seats, your balance will be put on account and can be applied to future purchases, including tickets, parking, and dining. You may also request the balance be donated to the Starlight Annual Fund as a tax-deductible contribution.
All single ticket sales for Broadway shows and concerts are final. Broadway season ticket holders, may bring their unused season tickets to the ticket office on the evening of another performance of the missed show to purchase the best available seats at 50% off the regular ticket price.
General parking at Starlight is free and available on a first–come, first–served basis.
Premium paved parking is available for $30 per car and may be purchased in advance at the time of ticket purchase only.
For more information, visit our Parking page.
ADA-accessible seating is located in most price levels at Starlight.
Summer Broadway/Concert
Accessible parking for Broadway shows and Concerts is provided in the east lot (closest to Gate 6).
All Broadway season ticket holders receive FREE premium parking for the 2024 season – a $150 value.
Starlight offers many accommodations for our guests in need of ADA-related services. Please review the Accessibility page on our website for full details.
Additional Events
Patrons who need special assistance may be dropped off at a designated point near gate 8.
Interpreters for Guests With Vision Impairments
The Saturday performance of each Broadway show is interpreted via audio description for blind and visually impaired guests. Special seating is not required to utilize the service. Guests may attain an audio-description device at the Audio-Reader Network table behind Terrace 2 by leaving a photo ID. Audio-Reader Network, associated with the University of Kansas, provides our description service.
Interpreters for Guests Who Are Deaf or Hard-of Hearing
The Sunday performance of each Broadway show is interpreted for deaf and hard-of-hearing guests. Two interpreters are positioned on the stage at house right. Seats in sections 4 and 6 of Orchestra, Box and Plaza offer the best views of the sign interpreters. Deaf and hard-of-hearing guests may purchase tickets by calling Kansas Relay at (800) 766-3777 or Missouri Relay at (800) 735-2966.
In addition, assistive listening devices are free at every Broadway performance. Guests may obtain a device at the Information Kiosk by leaving a photo ID; the ID will be returned when the device is returned after the performance.
For more information, visit our Accessibility page.
To ensure the safety of all guests, Starlight reserves the right to inspect persons, parcels or clothing capable of concealing or carrying prohibited items into the venue in situations where health, safety or well-being may be compromised. All guests are subject to an inspection of bags and parcels, including pat-downs and use of magnetic wands because policies often vary by show.