Staying Safe

Staying Safe

At Starlight Theatre, we're dedicated to making sure that our patrons, staff and performers are comfortable returning to our historic venue. We know it’s safer to gather outdoors, but Starlight is still taking a number of additional precautions and adjustments to our policies and procedures to ensure the safest possible environment for everyone in light of the COVID-19 pandemic. We ask that patrons be considerate of the safety of their fellow guests at all times so that everyone can have an enjoyable and safe experience at the theatre.

Starlight is closely monitoring federal, state and local guidelines and our policies and procedures will continue to evolve dependent on COVID-19 status at the time of each event.

Vaccine

Required Employee Vaccinations

All Starlight staff, including part time and full time employees, Ambassadors and volunteers, are required to be fully vaccinated against COVID-19 prior to the opening of the summer season. Following CDC guidelines and for the safety of all, we encourage patrons to receive the vaccine as well.

Cleanliness

Cleanliness

At Starlight, we’ve increased cleaning procedures throughout the venue—especially of high-touch points like doors, handrails and restrooms. We’ve also increased the number of hand-sanitizing stations, wipes and disinfectant available throughout the venue. Touchless faucets have been installed throughout the venue.

Masks Required

Masks Required

At least through early summer, masks are required for all persons on site until further notice. Patrons are encouraged to come to the theatre in their own mask, but a one-time use mask will be issued if necessary. Patrons are required to wear their mask except while consuming food and/or drink.

Ticket Office

Ticket Office

We strongly encourage purchasing tickets online and selecting electronic ticket delivery to reduce the handling of cash or in-person transactions. If you are unable to purchase online, you may call (816) 363-7827. In-person ticket purchases will be limited on event nights.

Starlight Parking

Starlight Parking

We strongly encourage you to pre-purchase parking to minimize handling of cash.

Arriving at Starlight

Arriving at Starlight

Please arrive early, as security may include health screenings as necessary.

A clear bag policy has been implemented to allow touchless security checks. One clear bag no larger than 12” x 12” x 6” OR a one-gallon clear freezer bag (Ziploc or similar). In addition, guests may carry a small clutch bag or purse no larger than 6.5” x 4.5”

Social Distancing

Social Distancing

Social distancing is encouraged with directional markers, stanchions and signage. Sneeze guards have been installed where social distancing is not possible, including at concessions stands, Guest Information Kiosks and in the Mobility Assistance Shuttles.

Protective partitions have been installed to ensure safety in restrooms where social distancing may not be possible.

Reduced Capacity Seating

Reduced Capacity

Social distanced seating is currently implemented through May. This is subject to change based on the type of event.

Based on preliminary discussions with the Kansas City, Mo. Health Department, we anticipate opening at full capacity for summer events later in June.

Retail Locations

Retail Locations

The Ovation Museum is closed until further notice. Guest Information Kiosks are limited to one employee.

Applause Club & Concessions

Concessions & Dining

At this time, menu items are limited to enable speed of service and limit contact. Mobile ordering is available for a touchless transaction and pickup. All food items will be prepackaged or served in a sealed food container and drinks served with lids or caps. Refills will not be offered. Condiments and utensils are prepackaged, rather than offered at a community condiment location.

COVID-19

Please know that by attending an event at Starlight Theatre you agree to follow city ordinances and additional health and security precautions. You may be asked to leave without refund if you do not adhere to these precautions. By attending an event you and your party acknowledge that you are taking on risk of contracting COVID-19 and cannot hold Starlight Theatre liable for diagnoses following the event.

Missouri ArtSafe Certified

Starlight is Missouri ArtSafe certified by the Missouri Arts Council and the Missouri Arts Safety Alliance. This program is a standard for venues from St. Louis to Kansas City and everywhere in between. For more information, visit https://www.missouriartscouncil.org/missouri-artsafe/.

Missouri ArtSafe Certification