Staying Safe

Staying Safe

At Starlight Theatre, we ask that all patrons be considerate of their fellow guests at all times. With the Covid-19 pandemic, we’ve made a few adjustments to our policies and procedures to ensure the safest possible environment for patrons, staff and performers. Please be patient, as many areas of the venue are operating with reduced staff to limit the risk of transmission of COVID-19.

Starlight is closely monitoring federal, state and local guidelines and our policies and procedures will continue to evolve dependent on COVID-19 status at the time of each event.

Cleanliness

Cleanliness

At Starlight, we’ve increased cleaning procedures throughout the venue—especially of high-touch points like doors, handrails and restrooms. We’ve also increased the number of hand-sanitizing stations, wipes and disinfectant available throughout the venue.

Masks Required

Masks Required

Masks are required for all persons on site until further notice. Patrons are encouraged to come to the theatre in their own mask, but a one-time use mask will be issued if necessary. Patrons are required to wear their mask except while consuming food and/or drink.

Employee Health Screenings

Employee Health Screenings

Employees were provided personal thermometers and are expected to self-report their temperatures daily. Employees with a temperature of over 100.4 or other symptoms must return home immediately.

Ticket Office

Ticket Office

We strongly encourage purchasing tickets online and selecting electronic ticket delivery to reduce the handling of cash or in-person transactions. If you are unable to purchase online, you may call (816) 363-7827. In-person ticket purchases will be limited on event nights.

Starlight Parking

Starlight Parking

We strongly encourage you to pre-purchase parking to minimize handling of cash.

Arriving at Starlight

Arriving at Starlight

Security now includes temperature taking and other health screenings as necessary. Please arrive early as temperatures are being taken prior to entry. Anyone with a temperature of over 100.4 will not be allowed entry.

A clear bag policy has been implemented to allow touchless security checks.

Social Distancing

Social Distancing

Social distancing is encouraged with directional markers, stanchions and signage. Sneeze guards have been installed where social distancing is not possible, including at concessions stands, Guest Information Kiosks and in the Mobility Assistance Shuttles.

Reduced Capacity Seating

Reduced Capacity

Social distance seating will be implemented with current city safety ordinances at the time of each event. This is subject to change based on the type of event.

Retail Locations

Retail Locations

The Ovation Museum and Merchandise Pavilion are closed until further notice. Guest Information Kiosks are limited to one employee.

Applause Club & Concessions

Concessions & Dining

Menu items are limited and all food items will be prepackaged or served in a sealed food container and drinks will be sold in a can or bottle. Condiments and utensils are prepackaged and provided by staff with each order.

COVID-19

Please know that by attending an event at Starlight Theatre you agree to follow city ordinances and additional health and security precautions. You may be asked to leave without refund if you do not adhere to these precautions. By attending an event you and your party acknowledge that you are taking on risk of contracting COVID-19 and cannot hold Starlight Theatre liable for diagnoses following the event.

Missouri ArtSafe Certified

Starlight is Missouri ArtSafe certified by the Missouri Arts Council and the Missouri Arts Safety Alliance. This program is a standard for venues from St. Louis to Kansas City and everywhere in between. For more information, visit https://www.missouriartscouncil.org/missouri-artsafe/.

Missouri ArtSafe Certification